Terms & Conditions
Terms and Conditions - Glowsticks.ie
The terms herein regulate the purchasers use of products and services provided by GlowSticks.ie. These conditions apply to all sales from GlowSticks.ie as long as nothing else is agreed upon in writing between the parties.
Registered in Dublin, Ireland Company Number 585637.
The Client and our company are independent parties and nothing in the terms and conditions of this agreement shall constitute either party as the employer, principal or partner of or joint venture with the other party. Neither Client or our company has any authority to assume or create any obligation or liability, either expressed or implied, on behalf of the other.
Credit card and debit card transactions are processed securely by 3rd party processors such as Stripe or Paypal, the card details are not visible to our staff. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful and the order is being processed, the acknowledgement email will include a unique transaction number and confirms that an offer has been received to purchase the product, the acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout in order to ensure that the acknowledgement email and any further emails are received. We are not responsible for non receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside of our control. The acknowledgement email will include a unique transaction ID, the transaction ID should be quoted in any correspondence regarding the transaction.
All information, product specifications etc displayed on this web site are intended for guidance purposes only, prices displayed on the website are exclusive of delivery costs unless otherwise stated, delivery charges will be added at the checkout stage, the total cost will be visible prior to the customer completing the purchase. Product prices may fluctuate due to currency exchange rates and supplier price variations. We reserve the right to refuse delivery on any products with regard to price fluctuations and stock levels, all products are offered on an invitation to treat basis. An order confirmation does not constitute a contract, it is merely an acknowledgement that your purchase request has been received. With products where various colours are available if a colour is not specified by the customer with the order or notified before the items are dispatched then the colour of the products will be selected by our staff at random. An online order will be deemed as accepted when the payment has been received and cleared and the item has been dispatched at which stage a binding contract will have been entered into. All delivery times are estimations only and are reliant on courier and postal services that are outside of our control.
Express delivery is available for in stock items where the order has been received before 12.00pm on a business day (95% Avg next day delivery) or normally within 2 days (5% Avg). Most deliveries are by courier but we reserve the right to use other delivery methods at our discretion. Once the items have been passed to the courier the delivery is outside of our control, next day delivery is indication only, we are not responsible for deliveries arriving outside of this timeframe. Items that are in stock will be dispatched on the same business day if ordered before 12.00pm, orders received after 12.00pm or out of hours will be dispatched the next business day, there may be a delay for items that are out of stock at the time of purchase but in any event these items will be delivered within 30 days of the purchase, items will be dispatched to the address provided by the customer during the transaction. All references to time are referring to working or business days (Monday to Friday excluding public, national and bank holidays). We reserve the right to change a given delivery time without the need for additional notice. Any changes in price occurring after the time of ordering will not affect an order that has already been accepted. If a pricing error has occurred, we reserve the right to offer you the item at the correct price or you may cancel the order at this stage.
In order for the courier to successfully deliver an order, the customers must make arrangements for someone to be available to receive and sign for that order. Couriers will not leave a package unattended at the premises the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain the products from an online company, it is the customers responsibility to ensure that there is someone available at the delivery address to receive the items. The Couriers will not guarantee a specific delivery time unless requested (additional fees may apply); the courier will delivery anytime during a business day Monday to Friday 9 - 5pm. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email. If any items are lost or damaged during delivery you should notify us by email or phone or in writing within 7 days from the notification of the delivery date. International delivery – we are not responsible for delays or holds by international customs or postal services, it is the responsibility of the customer to ensure that an item is eligible for carriage/import to a particular country.
If for any reason you are dissatisfied with the service that you have received you may log a complaint by email to sales at sales@GlowSticks.ie or in writing. We will make every effort to ensure your complaint is responded to and dealt with in a timely manner.
Any warranty and guarantee mentioned in the product description refers to the manufacturer warranty or guarantee. If a problem occurs with a product which is covered by the manufacturers warranty or guarantee, the customer may contact us or the manufacturer to avail of the warranty or guarantee service. We will endeavour to do its best to facilitate a satisfactory conclusion for the customer.
A consumer has the right to return any goods please see our returns policy here: Returns and Refunds Commercial returns are accepted at our discretion and restocking fees may apply
Consumers (customers who purchase items for their own use and not for resale) are entitled to a right to cancel during the cooling-off period of 14 days - If you wish to cancel during the cooling off period, you can do so by using the contact form on our websites "contact us" page or by replying to the order notification email. You must send the goods back within 14 days of the date that the goods were delivered to you, all items should be returned in their original packaging in the same condition as when the goods were originally dispatched and the goods should be in a resaleable condition. Customers are responsible for their own return delivery costs.
Cancellation will not be accepted in certain cases including where:
The provision of services have already begun with your agreement
The price of the goods or services is dependent upon financial market fluctuations that are beyond the trader's control
The goods cannot be returned because they were made according to your specifications or were personalised for you
The goods are liable to deteriorate or expire rapidly
The goods seals have been broken by you and cannot be returned for health protection and hygiene reasons
The goods were purchased at a public auction
A consumer has the right to return any goods that are faulty or are not as described, the goods should be returned in their original packaging in the same condition as when the goods were dispatched, all seals should be intact and the goods should be in a resaleable condition. Customers are responsible for their own return delivery costs. We may offer a replacement or refund for the item. Products that are damaged, incomplete, are used or have damaged packaging will not qualify for a refund. Customers should ensure that any goods that are ordered are the correct and match the specifications that the customer requires, returns are accepted at our discretion and may be subject to a restocking fee. Shipping fees will not be refunded, Any refund due can be created as a credit on the customers account or a refund can be made to the payment format that was used during the purchase, for instance if payment was made by credit card then any refund will be issued to the same credit card, if payment was made by paypal then any refund will be made to the same paypal account etc. Returns may be subject to a restocking fee. Products that are faulty MUST be returned to our address within 14 days of receipt. When the goods are returned, including all manuals, accessories and original packaging and the fault has been verified, the product will be replaced. Please be aware that goods which are mistakenly returned as faulty will be subject to a €30 fee excluding any collection/delivery charges. Commercial returns are accepted at our discretion and restocking fees may apply
If you need to return any goods, you should contact us, you will then be sent by email a Returns Merchandise Authorization RMA number and delivery note, any goods returned without a valid Returns Merchandise Authorization (RMA) number will not be processed and will have to be collected from our office at the customers expense. Returned Products that are damaged, incomplete, are used or have damaged packaging will not qualify for a refund. Once a return has been authorized, the Returns (RMA) number is valid for 10 days. If the goods have not been returned within this period the returns authorization will expire without warning. The returns number MUST be fixed to the OUTSIDE packaging and must be clearly visible or the return will not be accepted. Do not write on the packaging as this may render the goods unsaleable.
Customers should ensure that any goods that are ordered are the correct and match the specifications that the customer requires, commercial returns are accepted at our discretion and may be subject to a restocking fee, commercial returns will only be accepted where the goods are in a resalable condition, packaging is in pristine condition and all seals are intact and in the same state as when the goods were delivered. Products that are faulty MUST be returned to our address within 14 days of receipt. When the goods are returned, including all manuals, accessories and original packaging and the fault has been verified, the product will be replaced. Customers are responsible for their own return delivery costs. Please be aware that goods which are mistakenly returned as faulty will be subject to a €30 fee excluding any collection/delivery charges.
Goods that develop a fault within the warranty period but after 14 days from receipt are entitled to a repair under the warranty. Some manufacturers will require that the end user contact them directly regarding faulty products, and not the retailer, this information should be available in any warranty information booklet which came with the goods, if this is the case please contact us and we will provide you with the manufacturer contact details. Please be aware that your statutory rights are not affected, if you are having difficulty contacting the manufacturer, we will contact the manufacturer on your behalf please note - it can take up to 6 weeks for us to process a warranty repair. If possible the customer should contact the manufacturer directly to avail of the service under the manufacturers warranty.
The terms and conditions shall be governed by and construed in accordance with consumer laws of Ireland applicable therein in accordance with EU regulations.